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我們正在尋找對(duì)客戶服務(wù)有濃厚興趣,并致力于在蓬勃發(fā)展的集裝箱運(yùn)輸行業(yè)長(zhǎng)期發(fā)展的人才。 候選人一經(jīng)錄用，將： - 在年輕、充滿活力的環(huán)境和氛圍中工作； - 在客戶服務(wù)部門內(nèi)部將會(huì)有輪崗機(jī)會(huì)。 - 根據(jù)部門的實(shí)際情況，您將需要完成各類客戶服務(wù)相關(guān)的任務(wù)，例如（但不限于）： 1）出口訂艙 核實(shí)訂艙資料,在規(guī)定時(shí)間內(nèi)完成訂艙； 發(fā)送相關(guān)通知給客戶 協(xié)調(diào)各部門及時(shí)處理訂艙上的相關(guān)問(wèn)題 2）出口單證 接受和檢驗(yàn)客戶托單，生成海運(yùn)提單及發(fā)票； 發(fā)送提單樣本給客戶確認(rèn) 保證及時(shí)完成提單樣本 及時(shí)處理異常提單 3）進(jìn)口操作 檢查系統(tǒng)單證是否完成；系統(tǒng)開(kāi)票；發(fā)到貨通知給客戶； 發(fā)海關(guān)進(jìn)口EDI艙單和進(jìn)口清單給指定船代； 核實(shí)特殊貨物（危險(xiǎn)品/大件貨/超標(biāo)箱/廢品等），如碼頭有特殊操作，通知客戶聯(lián)系碼頭核實(shí)具體的操作流程； 跟蹤抵港后未換單貨物。 4）與相關(guān)內(nèi)部部門（如銷售、操作和全球辦事處）和外部供應(yīng)商（如船代）進(jìn)行溝通，根據(jù)客戶要求完成發(fā)貨 應(yīng)聘要求： 大專及以上學(xué)歷； 物流、國(guó)際貿(mào)易、采購(gòu)、供應(yīng)鏈管理或相關(guān)專業(yè)2024在校學(xué)生, 有海運(yùn)行業(yè)工作經(jīng)驗(yàn)者優(yōu)先； 良好的英語(yǔ)讀寫能力，英語(yǔ)四級(jí)或同等水平證書優(yōu)先； 熟悉辦公軟件； 良好的溝通能力，能獨(dú)立工作以及具備良好的團(tuán)隊(duì)合作精神； 積極的工作態(tài)度和良好的客戶服務(wù)意識(shí) Customer Service Coordinator We are searching for motivated candidates with a keen interest in Customer Service and are looking to build a career in this evergreen container shipping industry. Key Responsibilities: - The selected candidate will be working in young, vibrant and dynamic environment - There will be internal opportunities for job rotation within the Customer Service department - Depending on the nature of the sub-function, you may be required to perform various customer service tasks such as (but not limited to): 1) Booking - Evaluate shipping requests, complete and update booking timely and accurately - Distribute booking confirmations to customers - Vessel balancing activities - Etc 2) Documentation Export - Receive and verify shipping instructions, create and complete Bills of lading and Invoices timely and accurately. - Transmit required shipping documents (eg. Bills of Ladings, Invoices etc) to customers and Customs for filing - Clear documentation exceptions and disputes timely - Follow up daily on outstanding revenues - Etc 3) Documentation Import - Check the shipments completeness; create invoices/arrival notices for customers. - Submit EDI manifest data to relevant ship agent - Check special shipments and provides the relevant documents/forms/files to concerned parties (including dangerous goods, OOG goods, break bulk cargos, waste goods, etc.). - Monitor long-stay containers and handling abandon cargoes - Etc - Communicate with relevant internal departments (eg. Sales, Operations and world-wide offices) and external vendors (e.g vessel agents) to assure specific customers’ shipments and needs are handled appropriately. Qualification: - Diploma or bachelor degree. - major in logistics, international trade, purchasing and supply chain management or related is preferred but not necessary. - Experience in the Maritime Industry is preferred but not necessary. - Good command of English (read