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Position Summary: 支持服務(wù)團(tuán)隊(duì)完成質(zhì)保事項(xiàng)的處理，處理客戶投訴，分析質(zhì)量問(wèn)題產(chǎn)生的原因，跨部門(mén)協(xié)作給出解決方案，提高客戶滿意度。 To support the service team to handle warranty issues, including dealing with customer complaints, analyzing root cause and leading cross-function team to to provide solutions to improve customer satisfaction. Duties and Responsibilities: 1.負(fù)責(zé)處理客戶的質(zhì)量投訴，主導(dǎo)質(zhì)量問(wèn)題產(chǎn)生的原因分析； Responsible for handling customer warranty complaints and taking a leadship in root causes analysis. 2.根據(jù)客戶反饋的質(zhì)量問(wèn)題，跨部門(mén)協(xié)作以向客戶提供解決方案； Lead cross-function team to provide solutions to customers. 3.界定質(zhì)量問(wèn)題的責(zé)任方，向責(zé)任方，如國(guó)外工廠或外部供應(yīng)商等進(jìn)行索賠； Define the responsible party for quality issues and make claims to responsible party, like intercompany factories or suppliers. 4.跟蹤產(chǎn)品返廠維修的進(jìn)度，協(xié)調(diào)維修產(chǎn)品的發(fā)運(yùn)； Follow up repairing progress of returning products and coordinate delivery. 5.提出質(zhì)保內(nèi)的現(xiàn)場(chǎng)服務(wù)的派工需求，跟進(jìn)現(xiàn)場(chǎng)服務(wù)工作的落實(shí)，并對(duì)現(xiàn)場(chǎng)服務(wù)進(jìn)行客戶回訪； Raise the dispatching request of on-site service within warraty period, follow up the implemantation of on-site service, and conduct customer follow-up visits for on-site service. 6.協(xié)調(diào)、跟進(jìn)和解釋客戶8D報(bào)告； Coordinate, follow up and interpret customer 8D reports. 7.根據(jù)解決方案提供報(bào)價(jià)支持； Provide quotation support according to the solution, and coordinate payment with relevant departments. 8.匯總質(zhì)保問(wèn)題，定期和工廠對(duì)接溝通，提升產(chǎn)品質(zhì)量； Summarize warranty issues, communicate with the factory regularly, and improve product quality. 9.領(lǐng)導(dǎo)交辦的其他事項(xiàng)。 Other related work assigned by department head. Knowledge, Skills and Abilities: 1.了解機(jī)械設(shè)備的基本知識(shí)； Have basic knowledge of machinery. 2.良好的溝通和協(xié)調(diào)能力，有親和力，良好的英語(yǔ)聽(tīng)說(shuō)讀寫(xiě)能力； Good ability of communication, coordination and appetency. Good command of English listening, speaking, reading and writing. 3.熟練使用MS Word/Excel/PPT等辦公軟件； Proficient in office software (MS Word, Excel and PPT etc.). 4.誠(chéng)實(shí)守信。 A strong sense of professional integrity. Qualifications, Training, and Experience: 1.大學(xué)本科以上學(xué)歷，機(jī)械行業(yè)背景，有真空相關(guān)知識(shí)者優(yōu)先； Bachelor degree or above, machinery industry background, vacuum knowledge is preferred. 2.2年以上售后質(zhì)量或質(zhì)保從業(yè)經(jīng)驗(yàn)。 2 years of customer service working experience is preferred.