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Job Scope and Responsibilities 工作范圍及職責(zé) ? This position is responsible to provide dedicated account support services to a key client. The individual ensures smooth and fully compliant freight bill audit and payment operations. ?該職位負(fù)責(zé)為重要客戶提供專屬的賬戶服務(wù)支持。申請(qǐng)人需熟練掌握并熟悉貨運(yùn)票據(jù)的審計(jì)和支付流程。 Key Responsibilities 主要職責(zé) ? Audit Operations: ?審計(jì)操作: a. Manage exceptions and invoice resolution, working with multiple parties a．與多方合作，處理突發(fā)事件和發(fā)票事宜 b. Support new carrier onboarding b.協(xié)助新的承運(yùn)人船上交貨 ? Data Analysis: ?數(shù)據(jù)分析: a. Gather data for metric reporting from all tools available within system 從系統(tǒng)內(nèi)所有可用的工具收集指標(biāo)報(bào)告所需的數(shù)據(jù) b. Analyze data to provide actionable insights 分析數(shù)據(jù)，提供可行的見(jiàn)解 c. Provide both summarized and detailed information on results of the data analysis 提供有關(guān)數(shù)據(jù)分析結(jié)果的概要和詳細(xì)資料 d. Based on analysis, provide recommendations on process/system improvements 基于分析，提供流程/系統(tǒng)改進(jìn)的建議 e. Develop a thorough understanding of the role of all departments to the process 全面了解所有部門(mén)在業(yè)務(wù)流程中的作用 f. Define reporting requirements for client programming/IT with regards to metrics 定義客戶編程/IT有關(guān)指標(biāo)的報(bào)告要求 g. Test system and reporting 系統(tǒng)測(cè)試和報(bào)表 ? Client Communication 客戶溝通 a. Communicate with business locations, external supplier and department 與當(dāng)?shù)氐目蛻簦獠抗?yīng)商和部門(mén)溝通 b. Initiate contact through visits to their locations or through telephone calls, emails and web-meetings as defined by departmental standards 通過(guò)實(shí)地拜訪或以電話、郵件和網(wǎng)絡(luò)會(huì)議的形式聯(lián)系他們 ? This position is essential to be dynamic to perform additional responsibilities as assigned by reporting manager 該職位需要積極主動(dòng)地執(zhí)行上級(jí)分配的額外職責(zé) Education