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MAIN ACCOUNTABILITIES /主要職責(zé) 1. Ensure customer service on site (and on-call). Provide daily on-site check, inspection and maintenance, as well as quick response for emergency services. 保證客戶現(xiàn)場(chǎng)服務(wù)，提供公司產(chǎn)品在客戶現(xiàn)場(chǎng)的安裝、檢查、維修，提供良好快速的服務(wù)響應(yīng)。 2. Analyze and manage requests and problems reported by customers, minimizing downtime and optimizing the performance of the products at customer site. 了解客戶需求，并提供分析報(bào)告，最小化客戶的停機(jī)時(shí)間并優(yōu)化產(chǎn)品性能。 3. Ensure the availability of the back-up pump and on-time return of the failed products to workshop to minimize the shortage of the back-up pump. 確保備泵的可用性以及失效產(chǎn)品的及時(shí)返修，以降低備泵的短缺。 4. Responsible for the acceptance of the repaired products in a timely manner 負(fù)責(zé)公司所售產(chǎn)品的驗(yàn)收，和返修品的驗(yàn)收。 5. Report the site issues and collect the data as required by the management team. 報(bào)告客戶現(xiàn)場(chǎng)問(wèn)題并收集所需的數(shù)據(jù)。 6. Maintain the services database and keep it up to date and accurate. 及時(shí)維護(hù)服務(wù)數(shù)據(jù)庫(kù)，并保證數(shù)據(jù)準(zhǔn)確性。 7. Ensure operation of equipment and correct setting of all parameters. 確?，F(xiàn)場(chǎng)設(shè)備正常運(yùn)行，所有參數(shù)設(shè)置正確 8. Improve and track on-site products according to technical support requirements 根據(jù)技術(shù)支持要求對(duì)現(xiàn)場(chǎng)產(chǎn)品進(jìn)行改進(jìn)及跟蹤，并及時(shí)反饋相關(guān)信息 9. As the contact window of customers, timely and effective feedback of customer needs and requirements 作為與客戶***對(duì)接窗口，及時(shí)有效反饋客戶需求和要求 10. Onsite service for the other customer if needed. 按照公司安排，對(duì)其它現(xiàn)場(chǎng)或客戶進(jìn)行短期現(xiàn)場(chǎng)支持 11. Finish projects assigned by manager or leader. 完成經(jīng)理/主管交辦的其他相關(guān)工作。 12. Be involved in and support the establishment and maintenance of Quality and EHS related system construction, and strictly implement the operation specifications required by the Quality and EHS related system. 參與、支持公司質(zhì)量及EHS相關(guān)體系建設(shè)的建立和維護(hù)，嚴(yán)格執(zhí)行質(zhì)量及EHS相關(guān)體系所要求的操作規(guī)范。 Ⅲ REQUIRED Qualification/崗位資格要求 1. Education background and working experience/教育背景與工作經(jīng)歷： College degree and above, and major in Mechanical or electrical. 大專(zhuān)及以上學(xué)歷，機(jī)械電氣相關(guān)專(zhuān)業(yè) 2. Working Skill/工作技能： Language: Oral and written English in basic level 語(yǔ)言要求：基礎(chǔ)的英語(yǔ)口語(yǔ)和書(shū)寫(xiě)能力, 3. Have a good self-management. 有一定的自我管理能力，愿意學(xué)習(xí)新知識(shí)。 4. Others/其它： Good communication and cooperation skill. 良好的溝通及合作能力 Can accept 7*24 Hours on call. 愿意接受7*24小時(shí)on call服務(wù)。 Pumps experience is strongly needed 與泵相關(guān)經(jīng)驗(yàn)的